Fulfillment — Troy
Fulfillment

Sales close. Don’t let delivery crack.

Paid orders flow onto one board automatically and move from pick to packed to shipped — with SLA flags, carrier capture, and your team’s clock and tools right alongside. The back end scales with the front end.

Replaces a fulfillment/WMS tool + a time clock + a tasks app
Fulfillment
Sales close. Don’t let delivery crack.
meettroy.ai

The sale was the easy part.

Every closed deal is a promise. When volume climbs, that’s where things crack — orders stuck between “paid” and “shipped,” nobody sure what’s late, the experience falling apart on the back end after you nailed the front. That’s how a win turns into a refund.

Troy catches every paid order the second it lands and walks it through fulfillment — red flags on anything past your SLA, the whole team working from one board. Here’s what that looks like.

A guided tour

The Fulfillment module, screen by screen.

Troy fulfillment board
Fulfillment board

Every paid order, from sold to shipped.

Paid orders flow in automatically. Pick and pack within your SLA, then log carrier and tracking — with the whole queue and your team’s tools on one screen.

  • Auto-loaded orders — paid orders appear on their own.
  • Live status counts — open, pending pick, past SLA, in transit, delivered, issues.
  • SLA tracking — past-due orders flag in red.
  • Carrier & tracking — logged on the order, synced to the customer.
  • Team tools built in — Clock In/Out, Time Off, Team Performance.
  • Archive & filter — keep the board clean.

Everything in the Fulfillment module

Auto-loaded Orders

Paid orders appear automatically.

Pick & Pack

Work the queue within your SLA.

SLA Tracking

Past-due orders flag in red.

Carrier & Tracking

Logged on the order, synced to the customer.

Status Filters

Open, pending, in transit, delivered, issues.

Time Clock

Clock in and out from warehouse or home.

Time Off

Request and track vacation and sick days.

Team Performance

See how the team is doing.

How it works

1

Order paid

A paid order lands on the board automatically.

2

Pick & pack

Work it within your SLA; status updates live.

3

Ship

Log the carrier and tracking number.

4

Track & close

Watch it move to in-transit, then delivered.

Make it yours

Run fulfillment on your shop’s rules.

Your statuses, your SLA, your carriers. We set the board to match how orders really move through your operation.

Your fulfillment statuses

Define the stages an order moves through, from paid to shipped, the way your shop works.

Your SLA

Set the pick-and-pack window you promise; past-due orders flag automatically.

Your carriers

Log the carriers and tracking formats you actually use.

Your team tools

Turn on the time clock, time-off, and performance tools your team needs.

Where it shines

Built for the way you fulfill orders.

Ship-from-warehouse

Packing and shipping yourself? Paid orders land on the board automatically and move from pick to delivered.

SLA pressure

Promising fast turnaround? Past-SLA orders flag in red so nothing ships late without you knowing.

Warehouse team

Crew on the floor? Clock-in, time-off, and performance live right on the same board.

No order lost between “paid” and “shipped.”

Explore more of Troy

Feature
Inventory & Warehouse
Live stock, synced to sales.
Feature
Sales & Pipeline
Leads, quotes, and deals in one pipeline.
Feature
Logistics Hub
Every shipment and trip in one hub.

Make delivery scale with sales.

Starting at $19.99/mo · No setup fees · Cancel anytime · Live the moment you sign up

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